F.A.Q.

Please take some time to read our F.A.Q. related to shop and rental subjects. Thank you.
If you cannot find the answer to your question, please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will be glad to help you.

1. How can I pay when I buy online?
It is very important you get in touch with us before settling your payment to verify that the item you are going to purchase is available and to know shipping costs.
Money trasfer IBAN CODE is IT 75 P 03400 02810 000000274336 (for shop items only)
Credit cards: Visa / Mastercard / American Express. There is a form to fill and return along with a copy of your ID
Paypal : Our account is Eco-logica snc, e-mail address This e-mail address is being protected from spam bots, you need JavaScript enabled to view it It is possibile to pay by credit card also if you are not a Paypal member.

2. Do your prices include VAT?
Prices published on our website include 20% VAT tax. Shipping rates with international couriers outside the European Community are to be calculated without the VAT tax (price :1.20). Items will be delivered with fiscal receipt or invoice.

3. Can EU citizens buy items without paying VAT tax?
Only EU citizens who own a vendor’s license can buy items without paying VAT. For further information please contact us, as our website is designed for private sales, not sales to vendors. Our website rates automatically include VAT tax

4. Which countries belong to the European Union?
The complete list of EU countries can be found at http://europa.eu/

5. How long does it take to receive the goods?
Shipping with the Poste Italiane (Italian mail service) usually takes:

• 3 to 5 days within the Italian territory;
• 7 to 10 days within the European community;
• 10 to 15 days for the rest of the world.

International couriers normally need:

• 2 to 3 days within the Italian territory;
• 3 to 5 days within the European community;
• 7 days for the rest of the world.

For further information please visit the website of the courier chosen.

6. What about the right of withdrawal?
You have the right of withdrawal, in accordance with Italian law, within 10 days from receiving the goods.
Within 10 days from the delivery of the parcel, the customer will have to provide: a written and signed letter, sent by registered mail to: Eco-logica snc Via San Zanobi, 120R 50129 Firenze Italia. In the letter the customer will also have to communicate all necessary bank information (Bank, Iban, Swift, number of bank account) in order to have the refund referring to the unwanted goods. This letter can be also sent by fax to +39 055488992.
The customer must also return (within 10 days from the delivery of the parcel) the item through a shipping courier, in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase), as well as a copy of the receipt or invoice. The item will have to be sent to same address as for the registered letter. he right of withdrawal in accordance with Italian law. For further information please visit our section “Conditions of sale”.

7. How can I order?
We accept orders through e-mail ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) or fax (+39055488992).

8. Can I cancel an order?
If the parcel has not already been shipped, please contact us immediately: via e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call us at ++39 055/480814.

9. What about after-sales services and guarantees?
In accordance with Italian law, all products bought by Eco-Logica s.nc. (Florence By Bike) are only covered by the manufacturers guarantee. It is necessary to keep the invoice that Florence By Bike provides together with the goods purchased. In case of problems we suggest that you first contact us via e-mail. 10. What should I do when I receive a parcel?
When the courier delivers the parcel, we suggest that you check the following:
That the package is in one piece, not damaged, not wet, and that it conforms to the standard characteristics of a package. If the package is not in normal condition or has been opened by postal inspectors or by Customs we advise you to accept the package utilizing the “reserved” voice option on the courier’s notice.
Eventual contestations must be immediately communicated to the courier. If this is not done we consider the product as having been delivered according to conformity

10. HOW DIFFICULT IS THE CHIANTI BIKE TOUR?
The Chianti tour not very difficult, but We recommend to be in good
physical condition, and we also suggest to have some bike-riding experience.
Anyway, the pace of the tour is very relaxed and during our trip there are
several stops to admire the beutiful Tuscan countryside, to rest and relax.


11. DO I NEED TO BOOK THE BIKE TOUR IN ADVANCE? HOW OFTEN DO THE TOURS RUN?
We suggest to reserve in advance, as our groups are usually fairly small
(10/12 people).The Chianti tour runs every day, if weather conditions are good.


12. WHAT IS INCLUDED IN THE BIKE RENTAL FEE?
Included in the rental fee are: lock, waterbottle, helmet, patch kit, pump,
liability insurance, maps for self guided tours.
No theft insurance is available.


13. DO I NEED TO RESERVE A BIKE AHEAD?
We suggest to reserve bikes in advance, so the right bike for you is
guaranteed. When you reserve a bike please let us have your height and
inseam.


14. WHAT DO I NEED TO HIRE A SCOOTER?
We strongly suggest you have prior driving experience on motorcycles or
scooters. We suggest not to rent a scooter if you are a beginner.
Credit cards are required (Amex, Mastercard, Visa).
A valid drivers' license is also required and a scooter or a bike can be
hired only if you are over 18.


15. AND WHAT DO YOU PROVIDE WITH SCOOTER RENTAL?
Liability insurance, helmet/s and unlimited mileage are included in the rental cost


16. CAN I USE A CREDIT CARD AT YOUR SHOP?
We accept all main credit cards. No extra charge for payment through credit
card.


17. WHY FLORENCE BY BIKE?
Florence by bike is the best you can find in Firenze.

Nowhere else you can find such a great choice of bikes for rent, and we are also proud to be the best bike shop in Florence. Our helpful and professional staff is happy to help foreigner bike lovers, such as lots Tuscan riders. During high season we are open every day and we are at your disposal anytime you need during our opening hours.