{"id":27096,"date":"2025-05-20T17:56:38","date_gmt":"2025-05-20T15:56:38","guid":{"rendered":"https:\/\/www.florencebybike.it\/?page_id=27096"},"modified":"2025-05-20T17:56:38","modified_gmt":"2025-05-20T15:56:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.florencebybike.it\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1636718275117{margin-bottom: 0px !important;}&#8221;][vc_column offset=&#8221;vc_col-md-6 vc_hidden-sm vc_hidden-xs&#8221; css=&#8221;.vc_custom_1646309612297{background-color: #ffffff !important;}&#8221;][\/vc_column][vc_column css=&#8221;.vc_custom_1646309616399{padding-right: 100px !important;padding-left: 100px !important;}&#8221; offset=&#8221;vc_col-md-6 vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-6a277bbbab3f5 {margin-top: 15px !important;}<\/style><div id=\"thegem-divider-6a277bbbab3f5\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column][vc_column][vc_column_text]<\/p>\n<ul>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>Would you like to rent an e- bike to visit Florence?<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Florence is mostly flat, and a regular city bike allows you to visit the historical center and ride along the Arno riverbanks and the Cascine Park safely and easily.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Bicycle theft is unfortunetely a widespread phenomenon in Florence (and not only in Florence), and the risk of theft increases significantly if the bicycle is valuable.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">The rental includes good anti-theft chains; however, if you really want to rent an e-bike for getting around the city, we strongly advise you never to leave it unattended and always keep an eye on it even when locked.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-family: Google Sans Text, sans-serif;\">For rental of each e-bike a deposit on a Visa or Mastercard of \u20ac1000 is required<\/span><\/span><\/li>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>What is the battery range of the rental electric bikes?<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">It is not possible to give a precise answer, as the battery range depends on many factors, including distance, elevation, level of assistance used, weight of the bike and rider, and outside temperature.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Average range is 70\/80 km.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Bikes are rented with a battery charger and key, but it is not possible to charge them on the street.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-family: Google Sans Text, sans-serif;\">Most electric bikes allow charging both by removing the battery and by disconnecting it from the bike. The time for a full charge is approximately 2\/3 hours.<\/span><\/span><\/li>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>How does the deposit work?<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">To rent an e-bike, gravel, and racing bike, a deposit on a credit card (Visa and Mastercard only) is required.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">The amount is \u20ac1000 per bicycle \u2013 it is possible to split the total across multiple cards.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">The deposit is a pre-authorization that blocks the amount on the credit card account, making it unavailable.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">The amount is not subject to currency exchange rates.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Upon return, the vehicles are checked, the pre-authorization is closed, and the amount will normally be available within the following 4\/5 working days \u2013 you will therefore not receive money in the bank nor see a credit in your credit card movements.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-family: Google Sans Text, sans-serif;\">In fact, the block is &#8220;unfrozen.&#8221;<\/span><\/span><\/li>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>Keys for anti-theft chains<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">The anti-theft chain is always provided with its corresponding key.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">We recommend keeping it in a practical and safe way \u2013 leaving it on the lock could lead to its loss, as the streets of Florence are subject to uneven surfaces.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-family: Google Sans Text, sans-serif;\">In case of loss of the key, the cost of a duplicate is \u20ac15.00<\/span><\/span><\/li>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>How to lock the bike correctly?<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">In the city, use the chain by passing it through the wheel and frame, locking the bike to a (high) pole or a bike rack, so that it cannot be lifted and carried away.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Be careful not to obstruct passage on sidewalks or in front of shop windows.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-family: Google Sans Text, sans-serif;\">Never lock bikes to barriers or fences around statues or points of interest; they could be removed by the Municipal Police, and any removal costs and fines are the responsibility of the renter.<\/span><\/span><\/li>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>Is it possible to return the bikes to a different address or outside opening hours?<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Florence by Bike is only at Via San Zanobi 54red, and bikes must be returned during opening hours.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-family: Google Sans Text, sans-serif;\">If necessary and with adequate notice, a different procedure can be agreed<\/span><\/span><\/li>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>What are the roads like in the Tuscan countryside?<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">The roads are mostly paved; for those looking for gravel or MTB routes, we recommend the very useful Komoot app or the Tuscany Region&#8217;s page dedicated to cycle tourism: <a href=\"https:\/\/www.visittuscany.com\/it\/interessi\/in-bicicletta\/\">https:\/\/www.visittuscany.com\/it\/interessi\/in-bicicletta\/. <\/a><\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-family: Google Sans Text, sans-serif;\">The routes available on our site consider scenic roads, the least trafficked possible, and are paved routes recorded on Strava.<\/span><\/span><\/li>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>What should I do in case of a flat tire?<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Using the bike with a flat tire can cause deformation of the rim.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Those who have rented city bikes are advised to bring it back on foot for the replacement of the inner tube or to have the puncture repaired by a mechanic in the area where you are, at your own expense.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-family: Google Sans Text, sans-serif;\">Other types of bicycles are equipped with an inner tube, tyre levers, and a pump to allow you to replace the inner tube yourself.<\/span><\/span><\/li>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>Advice for less experienced riders on using gears<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Using the gears correctly allows you to exert less effort and avoid mechanical problems.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">The gears should be used when pedaling is still light (never change gears when stationary or uphill), and the gear levers should not be used simultaneously.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">Change gears when pedaling is not strenuous, and it is very important to keep the chain straight to have the least possible friction.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">To simplify:<br \/>\n&#8211;<\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-size: small;\">gear 1 (low) on the left lever should be paired with the low gears (low) on the right lever (1, 2, 3);<br \/>\n&#8211;<\/span><\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-size: small;\">gear 2 on the left lever should be paired with the middle gears on the right lever (3, 4, 5, 6);<br \/>\n&#8211;<\/span><\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-size: small;\">gear 3 (high) on the left lever should be paired with the high gears on the right lever (6, 7, 8).<br \/>\n<\/span><\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-family: Google Sans Text, sans-serif;\">Incorrect use of the gears can put stress on the chain and cause it to break.<\/span><\/span><\/li>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>Is it safe to ride a bike?<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">We believe that using a bike in and out of the city is safe.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">However, a bicycle is a vehicle used on roads, so careful and prudent behaviour is always recommended.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\">In the city: the historic center is mostly pedestrian area, and the main traffic roads are flanked by comfortable bike paths that allow you to cycle safely.<br \/>\n<\/span><span style=\"font-family: Google Sans Text, sans-serif;\"><span style=\"font-family: Google Sans Text, sans-serif;\">Outside the city: in Tuscany, cycling is a beloved and popular sport, which means that motorists are used to encountering cyclists, especially on secondary roads, and their attitude is usually correct; in some cases, they may show a bit of impatience by honking their horns to suggest that you allow them to overtake you.<\/span><\/span><\/li>\n<li><span style=\"font-family: Google Sans Text, sans-serif; color: #ff6600;\"><b>Is a helmet mandatory?<br \/>\n<\/b><\/span><span style=\"font-family: Google Sans Text, sans-serif;\">In Italy, the use of a helmet is currently not mandatory, but we recommend its use; therefore, the rental fee includes the helmet without extra charge.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1636718275117{margin-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1646309635296{padding-right: 50px !important;padding-left: 50px !important;}&#8221; offset=&#8221;vc_hidden-lg vc_col-md-6 vc_hidden-md&#8221;][vc_column_text]<\/p>\n<ul>\n<li>\n<ul>\n<li><b><span style=\"color: #ff6600;\">Would you like to rent an e- bike to visit Florence?<\/span><br \/>\n<\/b>Florence is mostly flat, and a regular city bike allows you to visit the historical center and ride along the Arno riverbanks and the Cascine Park safely and easily.<br \/>\nBicycle theft is unfortunetely a widespread phenomenon in Florence (and not only in Florence), and the risk of theft increases significantly if the bicycle is valuable.<br \/>\nThe rental includes good anti-theft chains; however, if you really want to rent an e-bike for getting around the city, we strongly advise you never to leave it unattended and always keep an eye on it even when locked.<br \/>\nFor rental of each e-bike a deposit on a Visa or Mastercard of \u20ac1000 is required<\/li>\n<li><b><span style=\"color: #ff6600;\">What is the battery range of the rental electric bikes?<\/span><br \/>\n<\/b>It is not possible to give a precise answer, as the battery range depends on many factors, including distance, elevation, level of assistance used, weight of the bike and rider, and outside temperature.<br \/>\nAverage range is 70\/80 km.<br \/>\nBikes are rented with a battery charger and key, but it is not possible to charge them on the street.<br \/>\nMost electric bikes allow charging both by removing the battery and by disconnecting it from the bike. The time for a full charge is approximately 2\/3 hours.<\/li>\n<li><b><span style=\"color: #ff6600;\">How does the deposit work?<\/span><br \/>\n<\/b>To rent an e-bike, gravel, and racing bike, a deposit on a credit card (Visa and Mastercard only) is required.<br \/>\nThe amount is \u20ac1000 per bicycle \u2013 it is possible to split the total across multiple cards.<br \/>\nThe deposit is a pre-authorization that blocks the amount on the credit card account, making it unavailable.<br \/>\nThe amount is not subject to currency exchange rates.<br \/>\nUpon return, the vehicles are checked, the pre-authorization is closed, and the amount will normally be available within the following 4\/5 working days \u2013 you will therefore not receive money in the bank nor see a credit in your credit card movements.<br \/>\nIn fact, the block is &#8220;unfrozen.&#8221;<\/li>\n<li><b><span style=\"color: #ff6600;\">Keys for anti-theft chains<\/span><br \/>\n<\/b>The anti-theft chain is always provided with its corresponding key.<br \/>\nWe recommend keeping it in a practical and safe way \u2013 leaving it on the lock could lead to its loss, as the streets of Florence are subject to uneven surfaces.<br \/>\nIn case of loss of the key, the cost of a duplicate is \u20ac15.00<\/li>\n<li><b><span style=\"color: #ff6600;\">How to lock the bike correctly?<\/span><br \/>\n<\/b>In the city, use the chain by passing it through the wheel and frame, locking the bike to a (high) pole or a bike rack, so that it cannot be lifted and carried away.<br \/>\nBe careful not to obstruct passage on sidewalks or in front of shop windows.<br \/>\nNever lock bikes to barriers or fences around statues or points of interest; they could be removed by the Municipal Police, and any removal costs and fines are the responsibility of the renter.<\/li>\n<li><b><span style=\"color: #ff6600;\">Is it possible to return the bikes to a different address or outside opening hours?<\/span><br \/>\n<\/b>Florence by Bike is only at Via San Zanobi 54red, and bikes must be returned during opening hours.<br \/>\nIf necessary and with adequate notice, a different procedure can be agreed<\/li>\n<li><b><span style=\"color: #ff6600;\">What are the roads like in the Tuscan countryside?<\/span><br \/>\n<\/b>The roads are mostly paved; for those looking for gravel or MTB routes, we recommend the very useful Komoot app or the Tuscany Region&#8217;s page dedicated to cycle tourism: <a href=\"https:\/\/www.visittuscany.com\/it\/interessi\/in-bicicletta\/\">https:\/\/www.visittuscany.com\/it\/interessi\/in-bicicletta\/. <\/a>The routes available on our site consider scenic roads, the least trafficked possible, and are paved routes recorded on Strava.<\/li>\n<li><b><span style=\"color: #ff6600;\">What should I do in case of a flat tire?<\/span><br \/>\n<\/b>Using the bike with a flat tire can cause deformation of the rim.<br \/>\nThose who have rented city bikes are advised to bring it back on foot for the replacement of the inner tube or to have the puncture repaired by a mechanic in the area where you are, at your own expense.<br \/>\nOther types of bicycles are equipped with an inner tube, tyre levers, and a pump to allow you to replace the inner tube yourself.<\/li>\n<li><b><span style=\"color: #ff6600;\">Advice for less experienced riders on using gears<\/span><br \/>\n<\/b>Using the gears correctly allows you to exert less effort and avoid mechanical problems.<br \/>\nThe gears should be used when pedaling is still light (never change gears when stationary or uphill), and the gear levers should not be used simultaneously.<br \/>\nChange gears when pedaling is not strenuous, and it is very important to keep the chain straight to have the least possible friction.<br \/>\nTo simplify:<br \/>\n-gear 1 (low) on the left lever should be paired with the low gears (low) on the right lever (1, 2, 3);<br \/>\n-gear 2 on the left lever should be paired with the middle gears on the right lever (3, 4, 5, 6);<br \/>\n-gear 3 (high) on the left lever should be paired with the high gears on the right lever (6, 7, 8).<br \/>\nIncorrect use of the gears can put stress on the chain and cause it to break.<\/li>\n<li><b><span style=\"color: #ff6600;\">Is it safe to ride a bike?<\/span><br \/>\n<\/b>We believe that using a bike in and out of the city is safe.<br \/>\nHowever, a bicycle is a vehicle used on roads, so careful and prudent behaviour is always recommended.<br \/>\nIn the city: the historic center is mostly pedestrian area, and the main traffic roads are flanked by comfortable bike paths that allow you to cycle safely.<br \/>\nOutside the city: in Tuscany, cycling is a beloved and popular sport, which means that motorists are used to encountering cyclists, especially on secondary roads, and their attitude is usually correct; in some cases, they may show a bit of impatience by honking their horns to suggest that you allow them to overtake you.<\/li>\n<li><b><span style=\"color: #ff6600;\">Is a helmet mandatory?<\/span><br \/>\n<\/b>In Italy, the use of a helmet is currently not mandatory, but we recommend its use; therefore, the rental fee includes the helmet without extra charge.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column offset=&#8221;vc_hidden-lg vc_col-md-6 vc_hidden-md&#8221; css=&#8221;.vc_custom_1646309622318{background-color: #ffffff !important;}&#8221;][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1633700008016{background-image: url(https:\/\/www.florencebybike.it\/\/wp-content\/uploads\/2021\/10\/p2-1-1.jpg?id=1357) !important;background-position: 0 0 !important;background-repeat: repeat !important;}&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1636718275117{margin-bottom: 0px !important;}&#8221;][vc_column offset=&#8221;vc_col-md-6 vc_hidden-sm vc_hidden-xs&#8221; css=&#8221;.vc_custom_1646309612297{background-color: #ffffff !important;}&#8221;][\/vc_column][vc_column css=&#8221;.vc_custom_1646309616399{padding-right: 100px !important;padding-left: 100px !important;}&#8221; offset=&#8221;vc_col-md-6 vc_hidden-sm&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27096","page","type-page","status-publish"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.florencebybike.it\/en\/wp-json\/wp\/v2\/pages\/27096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.florencebybike.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.florencebybike.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.florencebybike.it\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.florencebybike.it\/en\/wp-json\/wp\/v2\/comments?post=27096"}],"version-history":[{"count":1,"href":"https:\/\/www.florencebybike.it\/en\/wp-json\/wp\/v2\/pages\/27096\/revisions"}],"predecessor-version":[{"id":27097,"href":"https:\/\/www.florencebybike.it\/en\/wp-json\/wp\/v2\/pages\/27096\/revisions\/27097"}],"wp:attachment":[{"href":"https:\/\/www.florencebybike.it\/en\/wp-json\/wp\/v2\/media?parent=27096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}